Products and Support

Products and Support

In order for us to provide our customers with OUTSTANDING SERVICE, please have the following tasks completed, and the following items available, when you visit the Technology Support Center for assistance:

1. Be sure that you have a current backup of all of your personal documents, images, etc... and have this data with you!

2. For any software you would like installed;  Operating Systems,  (i.e. Microsoft Windows) or applications (i.e. Microsoft Office)  you MUST bring your Installation media (Preferably on a flash drive).  For Windows 8 and 10, you can download the software from Microsoft's website, provided that you have the correct license for it.

3. Be sure to bring the recovery media that you have created based on the instruction that your machine's manufacturer provided. If you have not created this media, or you are not aware of how to do this process, TSC technicians will be more than happy to assist you in this process. Please be aware that this will need to be completed before we can continue with the repair of your machine.

4. Bring the battery charger for your machine.

5. Your machine should be in good physical condition.(No broken screens or dismantled parts etc.)

Product
Is this product supported?

Microsoft Windows

- Windows 10
- Windows 8.1
- Windows 8

 

Yes
Apple OS X
- OS X 10.11 Capitan
- OS X 10.10 Yosemite
 
Yes
Office Suites
- Microsoft Office 2013 (Windows)
- Microsoft Office 2010 (Windows)
- Microsoft Office 2007 (Windows)
- Microsoft Office 2008 (Mac)
 
Yes
Browsers
- Firefox 3.5 & above
- Safari 5.0 & above
- Internet Explorer 7 & above
- Google Chrome
- Microsoft Edge
 
Yes
E-mail Clients
- Mac Mail
- Outlook
- Zimbra Desktop
 
Yes (Limited)
We can only support the clients listed. Any other client that you choose to use for Georgia Tech mail not listed will be serviced using our "best effort".
Security Software
- Microsoft Security Essentials (Windows)
- Sophos (Mac)
Yes
Handheld Devices
- Google Android
- Google Droid
- Research In Motion Blackberry
- Apple iPhone/iPod Touch/iPad
- Windows Phone
 
Yes (Limited)
Due to the variety of different handheld smart devices we can only support the devices listed. Any other device that you have not listed will be serviced using our "best effort".
Communication Software
- Cisco AnyConnect VPN Client
- SecureCRT 6.7.4
 
Yes